NefinityChat

Pricing that fits your operation.

Pay for the seats and chat volume you use. Upgrade or downgrade any time.

All prices in US dollars.

Starter

One brand, a small team

$38/ month

per month, billed monthly

Start free trial

Includes

  • 3 agent seats
  • 2,000 chats / month
  • Quick replies, notes & tags
  • Quick menu & file sharing
  • Widget in 6 languages

Growth

Most popular

A full-time support team

$138/ month

per month, billed monthly

Start free trial

Everything in Starter, plus

  • 8 agent seats
  • 10,000 chats / month
  • AI translation & AI assistant
  • Auto assignment & reports
  • Telegram inbox & alerts

Business

Several brands, one team

$238/ month

per month, billed monthly

Start free trial

Everything in Growth, plus

  • 15 agent seats
  • 30,000 chats / month
  • Signed player identity (VIP, balance)
  • Up to 3 brands

Enterprise

Large operators and groups

Custom

 

Talk to us

Everything in Business, plus

  • Seats and volume to fit
  • Dedicated onboarding
  • Priority support line
  • Custom contract

Compare plans

FeaturesStarterGrowthBusinessEnterprise
Usage
Agent seats3815Custom
Chats per month2,00010,00030,000Custom
Brands (widgets)113Custom
Chat historyIncludedIncludedIncludedIncluded
Chat tools
Quick replies with auto-suggestIncludedIncludedIncludedIncluded
Internal notesIncludedIncludedIncludedIncluded
TagsIncludedIncludedIncludedIncluded
Transfer with handover noteIncludedIncludedIncludedIncluded
Images and files (PDF, Office) in chatIncludedIncludedIncludedIncluded
Chat widget
Quick menu with instant answersIncludedIncludedIncludedIncluded
Greeting card & soundsIncludedIncludedIncludedIncluded
Pre-chat formIncludedIncludedIncludedIncluded
Widget in 6 languagesIncludedIncludedIncludedIncluded
Office hours & away messageIncludedIncludedIncludedIncluded
Offline replies by emailIncludedIncludedIncludedIncluded
Live visitors & chat invitationsIncludedIncludedIncludedIncluded
Targeted messages (page, time, VIP level)Not includedIncludedIncludedIncluded
Automation & AI
AI translation (BM · EN · 中文 and more)Not includedIncludedIncludedIncluded
AI assistant: suggest, polish, summarizeNot includedIncludedIncludedIncluded
Auto assignment (round robin, least busy)Not includedIncludedIncludedIncluded
Wait alerts & auto reassignIncludedIncludedIncludedIncluded
Inactivity reminder & auto closeIncludedIncludedIncludedIncluded
Reporting
Satisfaction surveyIncludedIncludedIncludedIncluded
Reports: response, resolution, missedNot includedIncludedIncludedIncluded
Per-agent performanceNot includedIncludedIncludedIncluded
Players & notifications
Signed player identity (VIP, balance…)Not includedNot includedIncludedIncluded
Telegram inbox (players message your bot)Not includedIncludedIncludedIncluded
Web push on desktop & phoneIncludedIncludedIncludedIncluded
Telegram alertsNot includedIncludedIncludedIncluded
Security
Two-step verificationIncludedIncludedIncludedIncluded
Roles: owner, admin, agentIncludedIncludedIncludedIncluded
Agents see only their own chats (option)IncludedIncludedIncludedIncluded

Billing questions

How is the price calculated?

Each plan includes a number of agent seats and chats per month. Need more seats? Move up a plan, or ask us for an Enterprise quote.

What counts as a chat?

A chat is a new conversation a player starts in the month. Replies inside an existing conversation are free and unlimited.

What happens when I reach my chat limit?

Players already chatting carry on as normal. New conversations pause until the next month starts or you upgrade.

How does yearly billing work?

Pay for ten months and use it for twelve: $380, $1,380 or $2,380 a year.

Can I change plans later?

Yes. Tell us and we switch your plan; seats and limits change right away.

Not sure which plan?

Tell us your daily chat volume and we’ll suggest one.

Talk to us