Terms of Service

Effective 30 September 2026

These Terms of Service ("Terms") are an agreement between FUTURE CLOUD TECH (company no. 202003112749 / 003111416-P), Menara Mutiara Sentral, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, Federal Territory of Kuala Lumpur, Malaysia ("we", "us") and the business or person that creates an account ("you", the "Customer") for NefinityChat, our live chat software (the "Service"). By creating an account, starting a trial or paying for a plan, you accept these Terms. If you accept them for a company, you confirm you are authorised to bind it. The Service is supplied for business purposes only, and you confirm you are acquiring it for the purposes of a business; to the extent the law allows, the Consumer Protection Act 1999 does not apply to these Terms.

1. The Service

NefinityChat lets you add a chat widget to your websites and other channels (such as Telegram), and answer your visitors from a shared inbox with features that depend on your plan. We may improve, change or remove features over time; we will not materially reduce the core features of a paid plan during a period you have already paid for.

2. Accounts

You must give accurate information, keep your password and two-step verification secure, and tell us promptly about any unauthorised use. You are responsible for everything done in your workspace, including by the team members you invite. You must be at least 18 years old and able to enter a binding contract.

3. Free trial

New workspaces may start with a free trial of 7 days. To start the trial you choose a plan and give a payment card. Unless you cancel before the trial ends, your subscription starts automatically and the card is charged the plan's price on the day the trial ends, and then at the start of every billing period until you cancel. You can cancel at any time during the trial in Settings → Billing → Manage payment & invoices, and nothing is charged. We can change or end trial offers, limit one trial per customer, and suspend trials we believe are being abused. When a trial ends without a paid plan, the workspace is paused; your data is kept for a while so you can subscribe and continue (see the Privacy Policy).

4. Plans, payment and renewal

• Prices are shown on our website in US dollars and do not include taxes, which you pay where they apply.
• Paid plans are billed in advance, monthly or yearly, through our payment provider, Stripe. By subscribing you authorise recurring charges to your payment method until you cancel.
• Plans renew automatically at the end of each period. You can change plan at any time; differences are prorated.
• If a payment fails we may pause the workspace after a short grace period until it is paid.
• We may change prices with at least 30 days' notice; the new price applies from your next renewal.
• Refunds and cancellation are covered by our Refund & Cancellation Policy.

5. Your content and your visitors

You keep all rights to the content you and your visitors put into the Service ("Customer Data"), including chat messages, files and visitor information. You give us permission to host, process, transmit and display it only as needed to provide and improve the Service and as described in our Data Processing Addendum. You are responsible for your Customer Data, for having a lawful basis to collect it, and for telling your visitors how you use it (for example in your own privacy policy).

6. Acceptable use

You must follow our Acceptable Use Policy. In particular, you are solely responsible for making sure your business, including any gaming activity, is licensed and lawful wherever you operate and wherever your visitors are. We may suspend a workspace that we reasonably believe breaks the law or that policy.

7. AI features

Some features (such as automatic translation and reply suggestions) use machine learning. Their output can be wrong; review it before relying on it. You are responsible for messages your team sends, including ones drafted or translated by the Service.

8. Third-party services

The Service connects to services run by others, such as Telegram, Stripe and email providers. Your use of them is governed by their own terms, and we are not responsible for them.

9. Availability and support

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. Planned maintenance is kept short. Support is provided through the channels listed on our website.

10. Intellectual property

The Service, its software and our brand belong to us and our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell or reverse-engineer the Service, except as the law allows. If you send us feedback, we may use it without obligation to you.

11. Confidentiality and security

Each party will keep the other's non-public information confidential and use it only for this agreement. We protect Customer Data with the measures described in our Data Processing Addendum.

12. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or end your access if you materially breach these Terms and do not fix it within a reasonable time after notice, immediately if required by law or to prevent harm, or if you do not pay. After termination you may ask us, within 30 days, to help you export your Customer Data; after that we delete it as described in the Privacy Policy.

13. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.

14. Limitation of liability

To the extent the law allows: neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data; and our total liability arising out of these Terms in any 12 months is limited to the amounts you paid us for the Service in those 12 months. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You will defend and compensate us against claims by third parties arising from your Customer Data, your business activities, or your breach of these Terms or the Acceptable Use Policy.

16. Changes to these Terms

We may update these Terms. We will give at least 30 days' notice of material changes by email or in the Service; continuing to use the Service after they take effect means you accept them.

17. Governing law

These Terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

18. General

These Terms, together with the policies they refer to, are the entire agreement between us about the Service. If a part is unenforceable, the rest remains in force. You may not transfer this agreement without our consent; we may transfer it with our business. Neither party is liable for delays caused by events beyond its reasonable control.

Contact

FUTURE CLOUD TECH, Menara Mutiara Sentral, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, Federal Territory of Kuala Lumpur, Malaysia · support@nefinitychat.com